FAQs
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders AFTER processed will take 7-10 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
We have a 14-day guarantee policy: If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Buyer pays. Shipping costs are non-refundable. We don't take on your shipping cost of return.
General explanation:
1. Your package has been handed over to the carrier.
2. Your package has been dispatched or departed from its country of origin.
3. Your package has arrived its destination country and pending customs inspection.
4. Your package has arrived its destination country and during domestic transportation.
5. Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.
Please pay attention to detailed tracking information, if your item has arrived its destination country, we'd advise you to track it again within 1-2 days and observe the latest updates to ensure a smooth receipt of the package.
• If you are approved, your refund will be processed. You will receive an email confirmation of the refund details. Please allow 2-5 business days for your bank to process. This time period depends on your financial institution. Please contact your bank for more details about their policies.
• If you haven’t received a refund yet but received a confirmation from us that it was processed, first check your bank account again.
• If you’ve done all of this and you still have not received your refund yet, please contact us at support@gothicq.com.